Service Catalog

Categories (11)

Accounts & Passwords

Account access requests, modifications, login assistance, and online directory correction requests. This category includes Banner Access forms.

Device, Hardware, Software and Printing Support

Currently includes software support to include Adobe products and equipment checkout requests

WiFi & Networking Requests

Wired and wireless access, remote access, and network configurations

Communication & Collaboration Requests

Email, file sharing, telecommunication and web conferencing

Enterprise Application Support

For support with existing applications i.e. Canvas, SARS, etc. and requests for database development and new applications.

Marketing and Communications

Project requests, including email, social media, mobile app, photography, press release, graphic/print, and web services.

Security & Privacy Requests

Security, identity and access management, incidents, consulting, data integrity and compliance for institutional activities, including antivirus.

ITS Professional Services

Consulting and advising for hardware and software, purchasing quotes, project management

Facilities

Facilities, Grounds, Maintenance, Custodial, Energy, Safety, and Transportation requests

Classrooms, Labs & Course Management

Requests for Audio-Visual support, classroom equipment and Sierra College computer labs.

COMING SOON - Academic Resource Requests

Academic Systems, instructional technology and resources directly supporting teaching and learning.

Services (7)

Audio-Visual Support Request

Use this service to request Audio-Visual support from any Sierra College campus

Disposal of Surplus and Obsolete Property and Equipment Service Request

This service (form) and the accompanying excel spreadsheet should be completed to request disposal of surplus and obsolete property/equipment.

File Recovery - Service Request

Service used to request access to files from computers on campus to ensure they clean and not infected with any crypto virus

mySierra Help Form

This service is provided to support issues with accessing mySierra.

Service Desk Form (formerly HelpDesk form)

Request help or other services not listed in Sierra Solutions Center.

Solutions Center Feedback / Questions

This service is to gather feedback and questions from Sierra College employees.

Special Programs - Lending Library Request