Service Catalog

Categories (12)

Accounts & Passwords

Account access requests, modifications, login assistance, and online directory correction requests. This category includes Banner Access forms.
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Device, Hardware, Software and Printing Support

Currently includes software support to include Adobe products and equipment checkout requests
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WiFi & Networking Requests

Wired and wireless access, remote access, and network configurations
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Communication & Collaboration Requests

Email, file sharing, telecommunication and web conferencing
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Enterprise Application Support

For support with existing applications i.e. Canvas, SARS, etc. and requests for database development and new applications.
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Marketing and Communications

Project requests, including email, social media, mobile app, photography, press release, graphic/print, and web services.
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Security & Privacy Requests

Security, identity and access management, incidents, consulting, data integrity and compliance for institutional activities, including antivirus.
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ITS Professional Services

Consulting and advising for hardware and software, purchasing quotes, project management
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Facilities

Facilities, Grounds, Maintenance, Custodial, Energy, Safety, and Transportation requests
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Classrooms, Labs & Course Management

Requests for Audio-Visual support, classroom equipment and Sierra College computer labs.
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COMING SOON - Academic Resource Requests

Academic Systems, instructional technology and resources directly supporting teaching and learning.
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Department of Community Safety Services

Community Safety requests and information.
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Services (8)

Application Functionality Feedback / Improvement

This service is to gather feedback and provide improvement IDEAs for certain software applications used at Sierra, from Sierra College employees.

Audio-Visual Support Request

Use this service to request Audio-Visual support from any Sierra College campus

CTE & Workforce grant request

This service is to request funds for your program and/or department’s needs related to CTE and/or Workforce grant initiatives.

Disposal of Surplus and Obsolete Property and Equipment Service Request

This service (form) and the accompanying excel spreadsheet should be completed to request disposal of surplus and obsolete property/equipment.

File Recovery - Service Request

Service used to request access to files from computers on campus to ensure they clean and not infected with any crypto virus

mySierra Help Form

This service is provided to support issues with accessing mySierra.

Service Desk Form

Request help or other services not listed in Sierra Solutions Center.

Special Programs - Lending Library Request