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Categories (11)
Accounts & Passwords
Account access requests, modifications, login assistance, and online directory correction requests. This category includes Banner Access forms.
Device, Hardware, Software and Printing Support
Currently includes software support to include Adobe products and equipment checkout requests
WiFi & Networking Requests
Wired and wireless access, remote access, and network configurations
Communication & Collaboration Requests
Email, file sharing, telecommunication and web conferencing
Enterprise Application Support
For support with existing applications i.e. Canvas, SARS, etc. and requests for database development and new applications.
Marketing and Communications
Project requests, including email, social media, mobile app, photography, press release, graphic/print, and web services.
Security & Privacy Requests
Security, identity and access management, incidents, consulting, data integrity and compliance for institutional activities, including antivirus.
IIT Professional Services
Consulting and advising for hardware and software, purchasing quotes, project management
Facilities
Facilities, Grounds, Maintenance, Custodial, Energy, Safety, and Transportation requests
Classrooms, Labs & Course Management
Requests for Audio-Visual support, classroom equipment and Sierra College computer labs.
COMING SOON - Academic Resource Requests
Academic Systems, instructional technology and resources directly supporting teaching and learning.
Services (6)
Audio-Visual Support Request
Use this service to request Audio-Visual support from any Sierra College campus
Disposal of Surplus and Obsolete Property and Equipment Service Request
This service (form) and the accompanying excel spreadsheet should be completed to request disposal of surplus and obsolete property/equipment.
HelpDesk Form
Request help or other services not listed in Sierra Solutions Center.
IIT Help
Request IIT help
mySierra Help Form
This service is provided to support issues with accessing mySierra.
Solutions Center Feedback / Questions
This service is to gather feedback and questions from Sierra College employees.
Additional Resources
Popular Services
HelpDesk Form
Marketing & Communications Project Request
Facilities Work Order
mySierra Help Form
eVisions(Argos/IntelleCheck/FormFusion) Account Request
My Recently Visited Services
Banner Login Assistance
Report Issue(s) - Wired Connection
Marketing & Communications Project Request
Facilities Work Order
Report Issue(s) - Canvas
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