Report Issue(s) - MFA

Overview

Use this service to report any issue you may be experiencing with multi-factor authentication. 

Available To

Sierra College employees and current students

Features

All users are required to enable MFA on their account for any off-campus access to our systems. If you have not yet enabled MFA on your account, please complete the steps in this help article: https://solutions.sierracollege.edu/TDClient/1795/Portal/KB/ArticleDet?ID=78591

Issues may include but are not limited to:

  • Changed phone number
  • Changed devices and authenticator app no longer works
  • Page not loading
  • Radius challenge (be sure you are only clicking the login button one time)
  • Not able to access all accounts (MySierra, email, canvas etc..)

Getting Started

Click on the "Report Issue" button to access the incident form. Please be as specific as possible in your request so that we may best serve you. 

Fees and Additional Costs

There are no fees associated with this service. 

 
Report Issue

Related Articles (3)

Instructions for setting up MFA
An introduction to MFA, and how to configure it.
Tired of typing in 6-digit codes? Use the Microsoft Authenticator app on your smartphone for 1-click verification.

Details

Service ID: 34507
Created
Fri 3/22/19 11:55 AM
Modified
Mon 9/12/22 10:13 AM