Service Catalog

Categories (11)

Accounts & Passwords

Account access requests, modifications, login assistance, and online directory correction requests. This category includes Banner Access forms.

Device, Hardware, Software and Printing Support

Currently includes software support to include Adobe products.

WiFi & Networking Requests

Wired and wireless access, remote access, and network configurations

Communication & Collaboration Requests

Email, file sharing, telecommunication and web conferencing

Enterprise Application Support

For support with existing applications i.e. Canvas, SARS, etc. and requests for database development and new applications.

Web and Digital Communication

Other services that are provided to the Sierra College community, including portals, libraries and websites

Security & Privacy Requests

Security, identity and access management, incidents, consulting, data integrity and compliance for institutional activities, including antivirus.

IIT Professional Services

Consulting and advising for hardware and software, purchasing quotes, project management

Facilities

Facilities, Grounds, Maintenance, Custodial, Energy, Safety, and Transportation requests

Classrooms, Labs & Course Management

Requests for Audio-Visual support, classroom equipment and Sierra College computer labs.

COMING SOON - Academic Resource Requests

Academic Systems, instructional technology and resources directly supporting teaching and learning.

Services (4)

Audio-Visual Support Request

Use this service to request Audio-Visual support from any Sierra College campus

HelpDesk Form

Request help or other services not listed in Sierra Solutions Center.

mySierra Help Form

This service is provided to support issues with accessing mySierra.

Solutions Center Feedback / Questions

This service is to gather feedback and questions from Sierra College employees.