Common Password Reset Issues and Frequently Asked Questions (FAQs)

What if I no longer have access to the email address Sierra College has on file?

If you no longer have access to the personal email address we have on file, contact Enrollment Services (enrollmentservices@sierracollege.edu or (916) 660-7340) to have it updated. 

What to do with a "session expired" message?

Clear your browser cache. Instructions for clearing cache in most common browsers can be found here:
https://solutions.sierracollege.edu/TDClient/1795/Portal/KB/ArticleDet?ID=66988

"I don't know my Sierra College email address"

The correct format for student email addresses is username@student.sierracollege.edu

What if there is a Username/Password error even if the user is putting in correct credentials?

Please complete the mySierra Help Form for assistance from the IIT department. They will respond to you as soon as possible: https://solutions.sierracollege.edu/TDClient/1795/Portal/Requests/ServiceDet?ID=34430

What are the Passphrase Requirements?

  • Must be 15 to 32 characters
  • Include at least one uppercase and one lowercase letter
  • Include at least one number
  • Cannot contain your username, first name, middle name, or last name
  • Cannot be the same as one of your last 25 Passphrases

What information do I need to set / reset my Passphrase?

You’ll need to use your full Sierra College e-mail address as your “User ID”. Student email addresses are username@student.sierracollege.edu

What if I do no know my email address or I need help?

Student Passphrase Reset Help

Faculty / Staff Passphrase reset help

How do I contact the Administrator for my email account?

If you receive an error stating you need to contact the administrator, please email your full name and student ID number (from your personal email) to helpdesk@sierracollege.edu.

Details

Article ID: 133512
Created
Wed 6/2/21 3:39 PM
Modified
Wed 6/2/21 4:00 PM