mySierra FAQs

Please follow these common solutions below to help resolve issues you may be having with mySierra.

Passwords

• Reset your password by going to https://passwordreset.sierracollege.edu 
• Review the steps in this help article for support: How Do I Reset my Password? (Student)

Transcripts

• If you have taken a class within the last 12 months unofficial transcripts are available through mySierra.
• If you have not taken a class within the last 12 months, you will not have access to mySierra and you will not be able to access unofficial transcripts through mySierra.
• For information on transcripts, please visit: https://www.sierracollege.edu/admissions/transcripts/

Returning student trying to register

• If you did not complete a class in the preceding Spring or Fall term to the one you are trying to register for, you will need to re-apply for Admission. For more information, see: https://www.sierracollege.edu/admissions/how-to-apply/returning-students/

You do not know your Student ID number or Sierra College email address?

Your Student ID was sent in your "Welcome to Sierra" email sent by the Enrollment Services department after you applied for admission. If you did not receive a "welcome" email or do not remember your information, contact Enrollment Services/Admissions and Records. 

Not seeing what you are looking for?

If none of these conditions apply and you are unable to log in to mySierra, complete a mySierra Help Form.