Question
How do I setup the Authenticator app for MFA?
Answer
IMPORTANT! Please do not attempt to add your Sierra College account to an authenticator app without going through these important steps first.
STEP 1: Go to https://aka.ms/mfasetup on your computer or mobile device - we highly recommend using a computer to go through these steps.
STEP 2: Enter your Sierra College email address and password when prompted
STEP 3: If you haven’t already done so, download an authenticator app. For the purposes of these instructions, we recommend using the Microsoft Authenticator app. Click Next, then Next again to set up the app for your account.
STEP 4: When you see the screen above, open the authenticator app on your device, then add an account, select a work or school account. (Be sure to allow notifications on your device from the authenticator app.)
STEP 5: Scan the QR code on your computer screen using your authenticator app on your device.
STEP 6: After you scan the QR code, click Next, and you will see this notification on your computer screen. Using the authenticator app on your device, approve the login or enter the number shown on the screen.
STEP 7: You are all done once you see the green checkmark with “Notification approved” on your computer screen. Click Next to finish.
STEP 8: Login to mySierra and follow the prompts to verify with your authenticator app when prompted.
IMPORTANT NOTE FOR CHANGING YOUR DEVICE
- If you change devices (get a new phone) or reset your device, please complete a MFA Reset form for one of our specialists to reset your account.
- Updating your contact information will NOT change your contact methods for MFA. These are independent systems.
If you have any questions, please contact us!