Overview
Slate Administrators should use this service to report any Slate CRM related issues to ITS, including:
- Custom Portal issues (College in High School portals)
- Banner-Slate data interface issues (student data, DE course registration, etc.)
- General Slate availability issues (including Single Sign-On integration)
Available To
Sierra College Slate Administrators & staff as directed by Slate Administrators to submit an issue ticket to ITS
- All student, high school/homeschool staff, and high school district staff issues should be directed to the Outreach or Dual Enrollment Slate Administrator first
- Sierra College employees should be directed to their department/division Slate Administrator first before submitting a ticket
Features
Please include as many details as possible on the Report Issue Form:
Slate Component involved in issue:
- Portal / Portal URL (District Staff Portal, High School Staff Portal, Sierra Staff Portal, AE Permission Form Portal, DE Registration Portal)
- Data (Student data from Banner, Course/Class Schedule data, etc.)
- Single Sign-On integration
Other Essential Details to help troubleshoot issue:
- Banner ID or CCCApply Application ID of students or staff involved in issue
- Slate Record Type (Person, Application, Organization District, District Contact, etc) involved in issue
- Detailed description of the issue and its impact
- Details about steps/process to recreate the issue in Slate (if applicable)
Getting Started
If you cannot access Slate, please make sure you can login to mySierra. If you cannot login to mySierra, please update your password.
If you can access mySierra, but not Slate, please contact your department/division Slate Administrator to discuss your Slate account permissions. If your Slate Administrator cannot resolve your issue, they will have you create an issue ticket for ITS here.
Fees and Additional Costs
There are no fees associated with this service.