Overview
Use this service to request a change for an Existing or a New Department Auto Attendant/Call Queue/Voicemail
Available To
Sierra Employees
Features
The functionalities are “Auto Attendants”, “Call Queues” and “Pilot Numbers”.
- Auto Attendants: they are used to allow the flexibility for a department to route calls based on office hours and/or based on a menu selection.
- Call Queues: this is where the caller is placed after the Auto Attendant selection is made. This is where we can add a group of users/phones that will ring when the call, then the call is sent to a department voicemail if unanswered.
- Pilot Number (AKA Department Number) the number associated with a department instead of a user.
Getting Started
Click on the "Request Service" button to get started.
Fees and Additional Costs
There are no fees associated with this service.