ITS Network Operations Maintenance Window Article

Question

What are the ITS Maintenance windows?

Answer

 

Small or Routine Changes Enterprise Service Impact Major Outage Planned (1+ days) *
Friday 6:30 AM ‐ noon  Saturday 8 AM to 1PM

Holidays and/or non‐instructional periods, or as pre‐approved

in advance through Team Leads and Ed Tech. 

 

Typical Outage Days Proposed Quarterly Major Outage Days for Academic Year 
1 to 2 days Q1 ‐First weekend before "First 7 Weeks Ends" in Spring Academic Calendar
1 to 5 days Q2 ‐After Spring Session Grade Submittal Deadline and before Summer Session
1 to 5 days Q3 ‐After Summer Session Grade Submittal Deadline and before and Fall Flex Week
1 to 2 days Q4 ‐First weekend before "First 7 Weeks Ends" in Fall Academic Calendar 
 

 

Others: Holidays Official and Board Approved Holidays District Closure/Non‐work Days 

 

Small or Routine

Impact has no impact or has very specific impact and provides advanced communication with impacted customers 

Enterprise Service Impact

Impact to a major service such as Banner, Luminis, Email and requires non‐production time window 

Major Outage Planned

Major impact to one or several major services or requires extended downtime beyond the Saturday Window.
Only specific services will be impacted and not necessarily for the entire 1 to 5 days (ex: just a building, just Luminis, etc).
Each planned maintenance will vary and the impact will be communicated more specifically in advance. 

 

The above schedule excludes Emergency Changes as called for by ITS Management to assure system stability! 

 

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