Body
Question
What are the ITS Maintenance windows?
Answer
| Small or Routine Changes |
Enterprise Service Impact |
Major Outage Planned (1+ days) * |
| Friday 6:30 AM ‐ noon |
Saturday 8 AM to 1PM |
Holidays and/or non‐instructional periods, or as pre‐approved
in advance through Team Leads and Ed Tech.
|
| Typical Outage Days |
Proposed Quarterly Major Outage Days for Academic Year |
| 1 to 2 days |
Q1 ‐First weekend before "First 7 Weeks Ends" in Spring Academic Calendar |
| 1 to 5 days |
Q2 ‐After Spring Session Grade Submittal Deadline and before Summer Session |
| 1 to 5 days |
Q3 ‐After Summer Session Grade Submittal Deadline and before and Fall Flex Week |
| 1 to 2 days |
Q4 ‐First weekend before "First 7 Weeks Ends" in Fall Academic Calendar |
| |
Others: Holidays Official and Board Approved Holidays District Closure/Non‐work Days
|
|
Small or Routine
Impact has no impact or has very specific impact and provides advanced communication with impacted customers
|
|
Enterprise Service Impact
Impact to a major service such as Banner, Luminis, Email and requires non‐production time window
|
|
Major Outage Planned
Major impact to one or several major services or requires extended downtime beyond the Saturday Window.
Only specific services will be impacted and not necessarily for the entire 1 to 5 days (ex: just a building, just Luminis, etc).
Each planned maintenance will vary and the impact will be communicated more specifically in advance.
|
| The above schedule excludes Emergency Changes as called for by ITS Management to assure system stability! |