How do I use my new telephone

 

Question

How do I use my new Teams Phone?

Answer

Here are the instructions on how to use the new Teams phones

Basic Call Features

To place a call:

  1. Tap  on the Calls screen.
  2. Enter the account information of the contact to search and then select the desired contact.
  3. Tap  at the top-right corner of the touch screen. You can pick up the handset to place a call using the dial pad.

To answer a call:

  1. Do one of the following:
  • Pick up the handset. The call is answered in handset mode.
  • Press speakerphone button. The call is answered in hands-free (speakerphone) mode.
  • Press  The call is answered in headset mode.
  • Tap  on the touch screen.

To end a call:

  1. Do one of the following:
  • If you are using the handset, hang up the handset
  • If you are using the speakerphone, press the speakerphone button
  • If you are using the headset, press the  button

To place a call on hold:

1. Tap  Place call on hold during an active call.

To resume the held call:

1. Tap Resume.

Initiate a Conference Call

You can initiate a conference call by calling multiple contacts or by inviting other contacts.

To initiating a conference by calling multiple contacts:

  1. During the call, tap  on the touch screen.
  2. Enter the account information of the participant to search and then select the desired contact. You can add multiple contacts.
  3. Tap  at the top-right corner of the touch screen.

To initiate a conference call by inviting other contacts:

  1. During a call, tap 
  2. Tap Add people.
  3. Enter the account information of the participant to search and then add members.
  4. Tap  to initiate a conference

Call Forward:

You can enable the call forward feature to forward all incoming calls to the desired destination.

To enable call forward:

  1. Tap   at the top-left corner of the touch screen.
  2. Navigate to Settings>Calls->Call forwarding
  3. Turn on Call forwarding
  4. Tap the Forward to field to select a desired forwarding type. The incoming calls will be automatically forwarded to the destination you selected.

 

Call Transfer

You can transfer a call in the following ways:

To perform a blind transfer:

  1. Tap  ->Transfer->Transfer now during an active call. The call is placed on hold.
  2. Enter account information of the contact to search and then select the desired contact. The call is connected to the number to which you are transferring.

To perform a consultative transfer:

  1. Tap   ->Transfer->Consult first during an active call. The call is placed on hold.
  2. Enter the account information of the contact to search and then select the desired contact.
  3. After the party answers the call, tap  beside the transferred contact. It prompts you whether to transfer the call or not.
  4. Tap OK to complete the transfer.
  5. After the party answers the call again, the call is transferred successfully.
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