Body
Question
How do I use my new Teams Phone?
Answer
Here are the instructions on how to use the new Teams phones
Basic Call Features
To place a call:
- Tap
on the Calls screen.
- Enter the account information of the contact to search and then select the desired contact.
- Tap
at the top-right corner of the touch screen. You can pick up the handset to place a call using the dial pad.
To answer a call:
- Do one of the following:
- Pick up the handset. The call is answered in handset mode.
- Press speakerphone button. The call is answered in hands-free (speakerphone) mode.
- Press
The call is answered in headset mode.
- Tap on the touch screen.
To end a call:
- Do one of the following:
- If you are using the handset, hang up the handset
- If you are using the speakerphone, press the speakerphone button
- If you are using the headset, press the button
To place a call on hold:
1. Tap 
Place call on hold during an active call.
To resume the held call:
1. Tap Resume.
Initiate a Conference Call
You can initiate a conference call by calling multiple contacts or by inviting other contacts.
To initiating a conference by calling multiple contacts:
- During the call, tap
on the touch screen.
- Enter the account information of the participant to search and then select the desired contact. You can add multiple contacts.
- Tap at the top-right corner of the touch screen.
To initiate a conference call by inviting other contacts:
- During a call, tap
- Tap Add people.
- Enter the account information of the participant to search and then add members.
- Tap
to initiate a conference
Call Forward:
You can enable the call forward feature to forward all incoming calls to the desired destination.
To enable call forward:
- Tap
at the top-left corner of the touch screen.
- Navigate to Settings>Calls->Call forwarding
- Turn on Call forwarding
- Tap the Forward to field to select a desired forwarding type. The incoming calls will be automatically forwarded to the destination you selected.
Call Transfer
You can transfer a call in the following ways:
To perform a blind transfer:
- Tap ->Transfer->Transfer now during an active call. The call is placed on hold.
- Enter account information of the contact to search and then select the desired contact. The call is connected to the number to which you are transferring.
To perform a consultative transfer:
- Tap ->Transfer->Consult first during an active call. The call is placed on hold.
- Enter the account information of the contact to search and then select the desired contact.
- After the party answers the call, tap
beside the transferred contact. It prompts you whether to transfer the call or not.
- Tap OK to complete the transfer.
- After the party answers the call again, the call is transferred successfully.