Report Issue(s) - MFA

Use this service to report any issue you may be experiencing with multifactor authentication.

Title

A short description to explain the nature of a ticket.

Multifactor Authentication (MFA) Issue

Student/Employee ID Number

THIS FIELD IS REQUIRED FOR REMOTE SUPPORT

STUDENTS: Refer to the "Welcome to Sierra" email sent to your personal email by Enrollment Services after you applied for admission.

EMPLOYEES: Your Employee/Banner ID number was provided by HR upon hiring.

Date of Birth

Please enter your date of birth MM/DD/YYYY

Your Role at Sierra

Personal Email Address

Provide your personal email address so we can communicate back to you when we have resolved your ticket. (If you are unable to use MFA to access your account, you will not be able to receive an email response to your Sierra College email.)

Phone Number

Please provide your phone number if you would like us to reset your account to receive text messages instead of using an authenticator app (numbers only, please)

Which of the following issues are you experiencing? Check all that apply.

Changed phone number

Changed devices and authenticator app no longer works

Deleted/uninstalled the authenticator app

Error or page not loading

Code is not being received/delivered

Other (describe below)

Other

Other Fields

Your name

Your email address

Verification Code