Telephone Replacement Project

100%

Status

Completed - Met Expectations [Completed - Met Expectations]

100% complete, updated on Wed 8/18/21 5:07 PM by Jelrose Wraight

Changed Status from In Process to Completed - Met Expectations.
Changed Health from Green to None.
Project Completed

Details

Dates
Sun 9/6/20 - Wed 8/18/21
Acct/Dept
IIT Director
Service
Project Requests / Project Request
Type
Communication and Collaboration / Telephony
Health
None - No health has been set
Classification
2-Business Continuity/Maintenance
Created
Tue 10/20/20 12:27 PM
Modified
Wed 8/18/21 5:07 PM
Closed
Wed 8/18/21 5:07 PM

Description

We propose the implementation of Microsoft teams as the phone system solution to replace the existing infrastructure.
The main goals are to replace all the handsets
Provide all staff and faculty with a phone number
implement curtesy phones in common areas

District Goals

  1. DG - Achieve equitable access and increase student success, retention and persistence in order to increase the number of students who complete certificates and degrees or transfer to four year colleges and universities while maintaining high levels of academic integrity

  2. Tech Plan - Address technology refresh needs

  3. Tech Plan - Enhance student experience and student success

Organizational Risks

  1. Low Damaged Goodwill

  2. Low Impact On Other Projects

  3. Low Increased Workflow Complexity

  4. Low Lack of Commitment

  5. High Learning Curves

  6. Low Missed Expectations

  7. Medium Resource Bottlenecks

    Over-committed resources

  8. Medium Total Cost of Ownership

  9. High Unknown Complexity

  10. Low Vendor Dependability

Related Processes

  1. Knowledgebase Creation / Update

  2. SOP Update/Creation

Systems Affected

  1. Telephony

    Replacement of Avaya system

Intangible Benefits

Replacing an aging phone system which parts are scarce
Ability to better support students with the use of soft phones, and ability to answer them from anywhere. 

Manager

FZ
Fabio Zampieri

Sponsor

TB
Tom Benton

Stakeholders (4)

FZ
Fabio Zampieri
Deputy Director Technology Infrastructure and Operations
Responsible, Accountable
Owner of the project
Fri 8/28/20 2:58 PM
JT
James Todd
Retiree
Informed
VP of Student Services
Fri 8/28/20 2:59 PM
PY
Phil Yorde
Manager Technical Support Services
Consulted, Informed
Previous Telephony manager
Thu 9/3/20 1:37 PM
TB
Tom Benton
Chief Technology Officer
Consulted
CTO - Project oversight
Fri 8/28/20 2:58 PM