Enterprise Service Management Implementation

100%

Status

Completed - Did Not Meet Expectations [Completed - Did Not Meet Expectations]

100% complete, updated on Tue 1/31/23 3:12 PM by Tom Benton

Changed Status from In Process to Completed - Did Not Meet Expectations.
Changed Percent Complete from 85% to 100%.
This project did not deliver on goals for asset management. Due to delays this project is being closed and the asset management will be a new project pending identification of available resources and prioritization.

Details

Dates
Tue 1/28/20 - Tue 1/31/23

Acct/Dept

IIT Director

Type

ITS (Public) / Project Type

Health

Yellow - At risk with corrective actions

Classification

3-Process Improvement

Created

Tue 1/28/20 8:57 AM

Modified

Tue 1/31/23 3:12 PM

Closed

Tue 1/31/23 3:12 PM

Description

Request system for enterprise wide support services and knowledge base

This project has added scope to support Facilities and Marketing work orders, service catalogs and Knowledge Base, as well as inventory and asset management for Facilities and Purchasing.

Manager

Fabio Zampieri

Alternate Manager(s)

Tom Benton

Sponsor