Service vs. Incident vs. Change vs. Article, etc.

Summary

Trying to keep it straight? Here is how the articles and services should be named.

Service Catalog

Request for a service = " __________ Service Request"

Change Management = " _________ Change Request"

Incident = "Report Issue(s) _________ "

Knowledge Base

How-to = "___________ Article"

Other information = "_______________ Article"

Article ID: 63556

Created

Fri 10/5/18 11:22 AM

Modified

Mon 6/10/19 12:12 PM