How to unlock Banner INB account

Question

How do I unlock my Banner INB account?

Answer

If you cannot access your account using your default password or if your account is locked, please follow these steps as the IIT department will need to manually reset your account.

STEP 1: Click on the following link, or type the following address into the address bar to open a Banner INB Password Service Request:  https://sierracollege.sysaidit.com/SubmitSR.jsp?type=req

STEP 2: When the SysAid login screen appears, enter your mySierra username and password and click Login.

STEP 3: A request form template should open. In the Category sections, select Account Management then Banner and lastly, Account Locked.

STEP 4: Type “Banner INB Password Reset” in the Summary field.

STEP 5: Describe your issue in the Description field.

STEP 6: Click on the Submit button. Once your request has been processed, you will receive an email stating that your Banner password has been set to the default.

Details

Article ID: 66746
Created
Tue 11/6/18 11:35 AM
Modified
Mon 6/10/19 10:23 AM