Canvas Troubleshooting

Question

Canvas isn't working - what can I do?

Answer

If you are experiencing issues with Canvas, please be sure to take these basic troubleshooting steps: allow pop-ups, allow third party cookies, allow ads, update your browser or try a different browser, look for pending updates for your computer. 

Use a compatible browserhttps://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Canvas/ta-p/66

Allow pop-upshttps://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-allow-pop-ups-for-Canvas-in-my-browser/ta-p/33   

Allow third party cookieshttps://solutions.sierracollege.edu/TDClient/1795/Portal/KB/ArticleDet?ID=138883

Update your browser: https://solutions.sierracollege.edu/TDClient/1795/Portal/KB/ArticleDet?ID=117822

Try another browser: See "Use a compatible browser" above

Look for pending updates to your devicehttps://solutions.sierracollege.edu/TDClient/1795/Portal/KB/ArticleDet?ID=117822

 

 

Details

Article ID: 138884
Created
Thu 3/31/22 9:13 AM
Modified
Thu 3/31/22 9:15 AM